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Returns & Exchanges
HOHIYA offers a 30-day return policy for eligible items. Eligible items may be returned within 30 days of delivery if they are unused, in their original condition, and returned in the original packaging.
This Returns & Exchanges Policy applies to orders placed through HOHIYA websites unless otherwise stated. Refunds are processed within 7 days after returned items are received and inspected. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Sale items are final sale, and we do not offer exchanges.
What is HOHIYA's return policy?
Eligible items may be returned within 30 days of delivery. To qualify for a refund, returned items must be unused, in original condition, and include the original packaging. Refunds are issued after the return is received and inspected by our team.
- Eligible items can be returned within 30 days of delivery.
- Returned items must be unused, in original condition, and in the original packaging.
- Sale items are final sale and cannot be returned.
- Refunds are processed within 7 days after the return is received and inspected.
- We do not offer exchanges.
How do I return my product?
To start a return, please contact our customer service team at [email protected] or message us on Instagram at @hohiyashop. Please include your order number, the item you want to return, and the reason for the return so we can assist you with the next steps.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Can I exchange an item instead of returning it?
No. We do not offer exchanges. If you need a different item, size, or color, please place a new order separately. Any approved return will be processed as a refund only.
How will I know if you have received my return?
Once your return arrives and has been inspected, we will notify you by email. If the return is approved, your refund will be processed within 7 days. Please note that your payment provider may require additional time before the refund appears in your account.
Will delivery charges be refunded?
Original delivery charges are generally non-refundable. Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect. Original delivery charges may only be refunded in specific cases.
What should I do if my refund amount is incorrect?
If you believe your refund amount is incorrect, please contact us at [email protected] and include your order number and refund details. We will review the case and respond as soon as possible.
What if I received the wrong item?
If you received a faulty, damaged, or incorrect item, please contact our customer service team promptly at [email protected]. Please include your order number and clear photos of the item and packaging so we can arrange appropriate assistance.
Additional return conditions
- Orders cannot be cancelled once they have been confirmed and placed.
- If you no longer want the order after it has been placed, you must follow the return policy.
- If an order is refused or not collected and is returned by the carrier, only 50% of the product amount will be refunded.
- International returns may require additional transit time before the return is received and inspected.
Customer support
If you need help with a return, refund, damaged item, or incorrect item, please contact us:
- Email: [email protected]
- Instagram: @hohiyashop